A video of a Careem Captain and a passenger involved in a heated brawl has gone viral over social media. The video shows the Careem driver hurling abuses at the passenger for bringing a lit cigarette inside his car.
Things escalated quickly after the passenger allegedly threw the cigarette onto the car’s floor mat. The passenger tried to explain that it was a mistake as he didn’t intend to do it. However, the driver didn’t seem convinced at all and continued to vent his frustration by verbally abusing the passenger.
The passenger, in between all this, tried to explain his stance but seemed hesitant as soon as he realized that he was being filmed.
The Careem Captain, at the center of the controversy, recorded two videos as “proof” of the whole incident. In the first one, the passenger can be seen sitting on the seat alongside the driver and exchanging words.
The driver starts the conversation by saying;
Who do you think you are? How dare you throw a cigarette in my car. [Using vulgar language] Is this your father’s car? How dare you get inside.
The driver didn’t seem to stop here. He continued by saying “I put air conditioning in this car for you; do you even have a fan at home?”
He then motioned the passenger to apologize for bringing a cigarette to his car. The passenger told the captain that he is a lawyer. Nonetheless, the driver paid no heed and continued to give his passenger a piece of his mind.
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After hearing too much of it, the passenger decided to take out his phone and call someone. On this, the captain became furious and threatened to call his friends/accomplices by sending his live location.
The driver then ends the first video saying;
This is the kind of customers Careem has and then there are people who complain and get our (Captains) IDs blocked.
The rattled passenger, while using his phone, finally decided to leave the car. The passenger, who was silent for most of the part, decided to have a say as well. The recording stops when the passenger gets out of the car.
In the second video, the captain shows the alleged damage caused to his car by the passenger. To be clear, the video doesn’t show the passenger himself damaging the car.
However, the driver says that he has proof of the passenger doing so. He shows his car’s side mirror which has been removed. He also shows the broken rear window of his car.
You can watch the video here [Strong viewer discretion advised]:
You can watch the complete video with the second part of the video here.
Careem has released a statement regarding the whole incident. The ride-hailing service said;
Careem is looking into the case from all sides and [is] in touch with relevant parties. We hope to resolve the situation as soon as possible.
The spat between passengers and drivers of ride-hailing services is nothing new. Recently, a Careem captain was attacked by passengers who allegedly stole his belongings including some cash at gunpoint.
What is your say on all this? Who was at fault here?